Filing a TDR or Ticket Deposit Receipt in the IRCTC app is the first step to getting a refund for your train ticket. This comprehensive guide will walk you through the entire process.
Meta description: This detailed guide covers everything you need to know about filing a TDR for train ticket refund using the IRCTC app, including step-by-step instructions and tips.
Filing a TDR through the IRCTC app is easy and convenient. Follow this step-by-step process to get your train ticket refund.
Overview of TDR Filing
A TDR or Ticket Deposit Receipt is required to claim a refund when you are unable to travel by train for valid reasons. The IRCTC app allows you to easily file a TDR from the comfort of your home in just a few simple steps.
Some key things to remember about TDR filing:
- TDR needs to be filed within a prescribed time limit as per IRCTC TDR rules.
- You must provide a valid reason for seeking a refund that aligns with railway refund rules.
- Processing and disbursal of the refund amount may take over 2 months after filing the TDR.
- The refund is credited back to the account used for booking the ticket.
Understanding the TDR process will help you file your claim correctly on the IRCTC app.
Step-by-Step Guide to File TDR on IRCTC App
Follow these simple steps to file a TDR on the IRCTC app:
1. Login to Your IRCTC Account
Open the IRCTC app on your device and login using your registered ID and password.
2. Go to Booked Ticket History
On the home screen, tap on ‘Booked Ticket History’ under the ‘My Transactions’ section.
3. Select the PNR for TDR Filing
Find the relevant PNR for the ticket you want a refund for from the list and tap on ‘File TDR’.
4. Choose Passenger Name
On the TDR filing page, select the name of the passenger for whom you want to claim the refund.
5. Select the Reason for TDR
Choose the appropriate refund reason from the list provided. Tap ‘Others’ if your reason is not listed and enter details.
6. Submit the TDR
Verify all details provided and tap ‘Submit’ to complete the TDR filing process.
7. Confirm TDR Submission
Check the confirmation message and tap ‘OK’ to finalize the filing of your TDR claim.
That’s it! Your TDR is now successfully submitted on the IRCTC app.
TDR Refund Rules and Eligibility Criteria
IRCTC follows the standard Indian Railway refund rules to process TDRs. Make sure your refund claim meets the criteria:
Train Cancelled
Full refund is processed automatically if the train is cancelled.
Train Delayed Over 3 Hours
Full refund if TDR filed before scheduled departure and passenger does not travel.
Travel in Lower Class
Difference in fare refund if proper coach not attached and passenger travels in lower class. TDR must be filed within 2 days of issue of certificate from TTE.
AC Failure
Full refund of AC surcharge if AC failure is certified by TTE. TDR to be filed within 20 hours of train arrival at destination.
Excess Fare Charged
Full refund of excess fare if overcharging is certified by TTE through EFT slip. TDR can be filed upto 72 hours after arrival at destination.
Partial Travel
Proportionate refund permitted if some passengers from PNR do not travel. TDR to be filed upto 72 hours after arrival at destination.
Passenger Doesn’t Travel
Refund not allowed if TDR not filed 4 hours before departure for confirmed tickets. For RAC tickets, TDR must be filed 30 minutes before departure.
Train Diverted
Full refund permitted if train diverted and passenger does not travel at all. TDR must be filed upto 72 hours after scheduled departure.
RAC Ticket Not Cancelled
No refund on RAC tickets if TDR not filed 30 minutes before scheduled departure.
Train Terminated Early
Proportionate refund allowed if train terminates before destination. TDR must be filed within 72 hours of scheduled arrival.
Refer to the IRCTC website for the latest updates to TDR rules.
Documents Required for TDR Claim
Along with filing the TDR on IRCTC app, you may need to submit additional documents as proof to support your refund claim:
- EFT slip – If charged excess fare, original EFT slip issued by TTE required.
- Boarding pass – For partial travel claims, boarding pass from point where journey ended needed as proof.
- Medical certificate – If refund claim is due to medical grounds, doctor’s certificate is required.
- Death certificate – In case refund is due to death of a passenger, death certificate needs to be furnished.
Make sure to send scanned copies of any documents required to IRCTC within the prescribed time limit along with details of the TDR filed.
Tracking TDR Status on IRCTC App
After filing the TDR, you can track its status directly on the IRCTC app.
Follow these steps:
- Go to the ‘Booked Ticket History’ section.
- Select the specific PNR.
- Check the ‘TDR Status’ displayed below the ticket details.
The different TDR statuses indicated on the IRCTC app are:
- TDR Filed – Initial status after filing.
- TDR Accepted – TDR claim is accepted as eligible for refund.
- Settled – Final status once the refund amount is processed and settled.
Regularly check your TDR status for updates on the processing of your train ticket refund.
How Long Does IRCTC TDR Refund Take?
It can take 2 to 6 months from the date of journey to receive your TDR refund.
The entire process involves:
- TDR filing – Needs to be done within 3-72 hours from scheduled departure as per the refund rules.
- TDR acceptance – IRCTC verifies claim and supporting documents within 60 days.
- Zonal railway approval – Claim is forwarded to zonal railway for final approval.
- Refund disbursal – Once approved, refund is credited back to your account by IRCTC.
Follow up regularly with IRCTC customer care to expedite the processing if your TDR is pending approval after 60 days.
TDR Filing for Ticket Booked via Agent
If your ticket was booked through an IRCTC agent, you need to contact the agent to initiate the TDR process.
- Raise a request for TDR filing with the agent within the prescribed time limit.
- Submit necessary documents to support your refund claim.
- The agent will file the TDR with IRCTC online on your behalf.
- Once refund is processed, amount will be credited to agent’s account who will transfer it to you.
Make sure to only approach the authorized IRCTC agent through whom you had booked your tickets.
IRCTC TDR Refund FAQs
Here are some additional frequently asked questions about TDR refunds on IRCTC:
How much refund will I get on TDR filing?
The refund amount depends on the TDR reason such as full cancellation, partial cancellation, alternative travel, etc. as per railway rules.
Can I track TDR status offline?
You can only track your TDR status on the IRCTC app or website where you filed it online. Offline tracking is not possible.
Can I cancel a TDR filed?
No, you cannot cancel or withdraw a TDR once filed on IRCTC. It will be processed as per the railway refund rules.
How is TDR refund given?
The TDR refund is credited back to the same account used for booking the ticket. No cash or cheque payment is issued.
What if my TDR gets rejected?
If your TDR is rejected, you can file an appeal with the zonal railway authority along with necessary documents within 30 days of rejection.
Conclusion
Filing a TDR on the IRCTC app is very easy and helps initiate your train ticket refund process quicker.
Make sure to provide accurate details and submit any required documents within the prescribed time limit.
Regularly track your TDR status to follow the progress of your refund.
With this handy guide, you can now seamlessly file TDR for train ticket refunds through the IRCTC app and get back your hard earned money with minimum hassle. Have a safe journey ahead!